What is OS Ticket?
OS Ticket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
How Does OSTicket Work?
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use.
Web and Email Support:
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
Predefined responses for frequently asked questions.
Add internal notes to tickets for staff
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities
Alerts and Notices:
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Control staff's access level based on groups and departments.
Assign & Transfer Tickets:
Assign tickets to a staff and/or department
No signup Required:
No user account or registration required for users (ticket ID/email used for login).
All support requests and responses are archived.
Why not try osTicket?
Try out osTicket before you decide. The demo includes both user and administrator sides so you get the maximum experience.